KKBOX GROUP

Service Desk Manager

Taipei / KKBOX Group - Engineering / Permanent

KKBOX Group is Asia’s leading music entertainment company. Started by a group of music loving Internet software developers, we built and launched one of the world’s first music streaming services in 2005. Based in Taipei, the heart of Chinese pop music, we gradually grew our business from Taiwan out to Hong Kong, Singapore, Malaysia and Japan. Ever curious towards reinvention and discovering new business models of the future, we have expanded our business scope from music streaming to live events, technology services, content, investments and continue to explore reinvention through innovation in the digital entertainment space.

Responsibilities:

- Manage the service desk team and evaluate performance.
- Ensure Service Desk provides accurate and efficient service to colleagues.
- Recruiting, training and supporting service desk representatives and technicians.
- Set specific service desk standards.
- Establish best practices through the entire technical support process.
- Provide feedback to the appropriate internal teams, like IT Center.

Requirements:

  • Proven work experience as a service desk manager.
  • Hands on experience with service desk.
  • Solid technical background with the ability to propose solutions to non-technical units and to face users with a problem-solving attitude.
  • Excellent written and verbal communications skills
  • Team management skills.
  • Nice To Have:

  • Slightly more senior (about + 5 years)
  • Worked for large companies (1000+)
  • Apply Now

    KKSTREAM

    KKBOX

    KKNOW

    KKFARM

    KKTV

    KKLIVE