KKSTREAM

Japanese Cloud Operation Specialist

Taipei / KKStream - Customer Service / Permanent

We, KKStream, as a leading OTT streaming technology and service provider, we develop OTT streaming solutions ranging from back-end API systems, managed cloud services, client-side applications (web/iOS/Android), and content management systems.
KKStream is a video streaming service consultant and technology company that combines cutting-edge technology with robust knowledge of the industry to deliver comprehensive video streaming solutions. We’re a team of streaming technology experts, content aggregation specialists and growth hackers who combine technological prowess and business acumen to drive technological breakthroughs in the streaming industry.

What is an Operations Specialist?
We are looking for a professional Service Operations Specialist to plan and implement organization’s operation strategies, processes, and practices to ensure the smooth running of services, creating the best possible experiences for our customers.

Responsibilities:

  • Work with business owners & product managers to plan service operations and conduct smooth service transitions to ensure all operations are carried out in an appropriate and cost-effective way
  • Maximize first contact resolution for our customers through dedicated support, by understanding customer pain points & needs, and work with the team to provide effective, timely response, and solutions to customers
  • Anticipates and tracks operational and tactical risks and provides strategic solutions
  • Define & optimize operational management systems, processes, and apply best practices for smoother management & collaborations with cross-teams
  • On-call one week per month, to manage issues if necessary
  • Requirements:

  • Excellent communication skills in Japanese (JLPT N1 or N2, or with similar level) and English
  • Minimum of 2 years of recent overall operations or project management experience in SW industry. Experience may be considered equivalent if experience demonstrated increased depth and responsibility
  • Proven work experience as Operations Management, Customer Support Specialist, Project/Product Management, or similar role, with knowledge of organizational effectiveness and operations management
  • Addressing operational concerns and issues, monitoring overall customer satisfaction
  • Customer focus, developing and implementing operational procedures and policies
  • Ability to work in a fast-paced, high-pressure environment/situations, with excellent interpersonal communication and organizing skills to coordinate project activities.
  • Ability to work with details and time-sensitive issues. A problem solver.
  • Positive attitude with passion for learning
  • Nice To Have:

  • Experienced in cloud service e.g. AWS, GCP
  • Experience in budgeting and forecasting
  • ITIL service operation qualifications
  • Apply Now

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